Abeno Ward, Japan
4, Osaka大阪府大阪市 阿倍野区天王寺町北2丁目4-18, ヴィラペントハウス寺田町北
N/A
+81662583828
Had a great stay, the room was great. The area was conveniently located. My room was very clean. Everything was working fine. My main issue was that my service was poor because I had issues activating my SIM card and I got laughed at by 3 of the staff members for my mistake. Unfortunately, I was not concerned about getting their names. They tried their best to help me, and I wouldn't have been upset if they just did it with a smile, instead of laughing because it wasn't funny to me. I contacted them about the issue afterward because I didn't feel comfortable to come to the front desk again after my check-in. Also, I never got an apology for their unprofessional behavior contacting them afterward. Also, my small suggestion would be to have an English native check the mistakes on the signs and instructions because there were some grammar issues that can be confusing for English speakers. Overall, cozy hotel, but uncozy service.
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