Minato City, Japan
Nishiazabu, 1 Chome−2−7
N/A
+81354135611
Please do not expect to receive your full deposit back should you rent with this company. I was surprised to find erroneous charges deducted from my deposit for repairs to the property for water damage due to a faulty pipe in the house. When enquiring why a tenant would be responsible to pay for a structural fault I was informed that the landlord ‘will not discuss this further’ with no reference to our contract and the contractual obligations. The fact that my objections and request to discuss the contract have been met with a stony silence confirms that this company does not offer a first-rate service. Be aware that your contract will not be honoured should you encounter any problems and the company will not support the tenant.
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I will never deal with KenCorp again. We agreed a planned move in date, I sent the deposit from my Australian bank, and the Japanese bank did not release the funds because of errors in information by Kencorp. The agent told us she would not give the keys without the money. I made frantic calls to my bank and sorted it out. It was clearly her boss deciding this. I told the agent KC would have to pay for hotels until we got the keys. The worst was leaving and getting the deposit back. It took 2 months of constant emails and nearly hired a lawyer. They never replied unless I followed up and always blamed the owner / covid / bank detail issues. When challenged with the terms of the lease they didn’t care. This company has no honour and behaves very badly and dishonesty. They bring shame to Japan.
Terrible and dishonest services. Will do everything to make you pay more than what you have to. Only thing is they speak English. To avoid, even more for expats.
No matter how challenging things get, never stop believing in yourself. Self-doubt is nothing but a highway to failure.”
English-speaking staff, very helpful in locating apartments given specific criteria.
Do not support this company.
本当に酷いです。事業用物件で入居予定の2週間前に突然、ほかにいい条件で借りたいという申し込みがあり、大家がそちらで契約したいというのでキャンセルと言われました。大損害です。申し込み時点では1番の申し込みで、すぐにでも入居して欲しいとのことだったのですが。本当に関わらない方が良いと思います。
以前の職場でお世話になりました。外国人向け高級住宅の扱いが多いです。社員さんもきちっとした方ばかりでした。
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