SCSK ServiceWare

SCSK ServiceWare is rated 3 out of 5 in the category outsourcing/offshoring. Read and write reviews about SCSK ServiceWare. ■Overview 　◆Business Process Outsourcing(BPO) centered on Contact Center Services. 　◆Established as a Serviceware corporation in 1983. ■Service menu 　 　◆Contact Center 　　Various communication services which connect clients and customers 　　※Inbound 　　　・Order reception service 　　　・Reservation reception service 　　　・Customer support 　　　・Technical support 　　　・Technical consultation & receiving repair orders 　　　・Recall support 　　※Outbound 　　　・Sales 　　　・Sourcing new clients 　　　・Arrange sales appointments 　　　・Communication calls 　　　・Follow-up calls & thank you calls 　　　・Retention calls (Customer retention & churn prevention) 　　※Contact Center Management 　　　・Operational research & analysis 　　　・Voice of Customers (VOC) analysis 　　　・Call log analysisMonitoring 　　　・Motivation research 　　　・Call center physical examination 　　　・Agent FAQs maintenance & management serviceTraining support 　◆Digital Communication 　　Provides optimal communication methods utilizing digital channels 　　 　　　・Sales chat service 　　　・Social media total solution 　　　・Short message service (SMS) 　　　・Agent FAQs maintenance & management service 　　　・FAQs maintenance & management service 　　　・Video support 　◆Help Desk - PrimeDesk® - 　　PrimeDesk® is an integrated help desk service which realizes business concierge 　　　・Service concierge 　　　・Service desk 　　　・Business visualization 　　　・Training support 　　　・Business retention support 　　　・IT asset management support 　　　・Security management support 　　　・Web & SNS managementMarketing 　◆Marketing & Sales 　　Arrangement of professional teams suited for the strategy of companies 　　※Marketing 　　　・Sourcing new clients 　　　・Employee satisfaction survey 　　　・Market development & marketing 　　　・Investigation on reasons for cancellation 　　　・Promotion support 　　　・Voice of Customer (VOC) survey 　　　・Data cleansing 　　　・Communication calls 　　　・Data analysis 　　　・Follow-up calls & thank you calls 　　　・Customer satisfaction survey 　　　・Retention calls (Customer retention & churn prevention) 　　※Sales 　　　・Sales inbound 　　　・Sales representatives 　　　・Sales outbound 　　　・Communication calls 　　　・Arrange sales appointments 　　　・Follow-up calls & thank you calls 　　　・Accompanied sales 　　　・Retention calls (Customer retention & churn prevention) 　◆Business Construction & Improvement 　　Visualization and optimization of the business processes of clients 　　　・Business analysis 　　　・Business design 　　　・Business consulting 　　　・Business management support 　　　・Business process consulting (B-RAP) 　◆Back Office 　　Increase efficiency and optimization of non-core business and core business of clients 　　※Data Management 　　※General Affairs, Accounting & Personnel Integration 　　※Liaison Office Management 　◆Temporary Staffing 　　Human resources with specialized knowledge to support extensive teams 　◆Contact Center System 　　Comprehensive capabilities of SCSK Group 　　Our BPO related service lineup 　◆Business Contents 　　Provides contents useful for business activities including business information, such as Nikkei Telecom, etc., data analysis tools and other contents 　　※Contents Services List 　　※Solutions Services List