Shibuya City, Japan
Udagawacho, 28−4, 三井住友銀行渋谷西ビル 2F・3F
N/A
+81337802508
For many years I’ve used Hiroo branch with pleasure. I’m now closer to shibuya branch and tried to engage with the staff here. Unfortunately service is no way near Hiroo branch. The Shibuya branch may be branded Prestia, but it’s really just another Japanese bank catering to Japanese. There are few foreigners who their way here, but the branch is busy with national customers. Staff speaks little English.
like
Avoid these people at all costs! Extremely bad service at their front desk. They refused to answer questions, refused to help or escalate issues, and use discriminatory business practices. They became increasingly dismissive and hostile as I tried to get answers about a "new" discriminatory policy that only applies to non-Japanese. Take your money elsewhere!
Multiple times I've had to deal with this bank in person and things that should take minutes always take hours. It's a terrible bank. Online services are trash. "English" speakers are always not working the day you visit.
The inside design is same with other country's branch. Hope SMBC and Citi can continued collaboration. The Citibank Shibuya Branch is gone. Citi's retail banking business in Japan already transferred to the SMBC Trust Bank as of November 1, 2015.
Ok
海外送金で行きました。サービスは悪くなかったですが、新入社員っぽい人が対応してくれたから僕の質問に対する分からないことがありすぎると思いました。
旧シティバンク渋谷店 がスタッフそのままで SMBC 信託として やっている。 久々に訪れたが 以前との違いは特に 感じなかった。 海外送金をしに行ったか やはり邦銀よりも専門知識のレベルは高いし 手数料も安い。 海外送金をするならここだ
電話で問い合わせをし、必要書類確認した上で口座開設に行ったにも関わらず、書類が足りないとのことで、口座開設を断られた。銀行に口座開設を断られるなんて、生まれて初めての経験で驚きました。
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